I'm a first time customer having switched from another company I had used for many years. Domingo did an excellent job celaning my pellet stove. He was very professional, thorough, and friendly. I had suspected that the previous company had not done a good job last year and Domingo confirmed this by explaining the condition he found my stove to be in. Since he completed his work my stove is operating much more efficiently. Thank you for the great service.
Regina C in Upper Marlboro
Services
From the first evaluation meeting with Mark to the final check off and appoval with Bryan, the job foreman, the experience was stress free. Mark communicated daily and the work crew kept us fully informed of the daily progress. They gave us a fair price and the final product was perfect! We highly recommend Mark and his crew for brick fireplace rehab work. Five star rating!
Michael L in Edgewater
Services
Awesome folks to deal with! Domingo went above and beyond the call of duty to get us straight. Thanks again! John
JOHNATHAN G in Pasadena
Services
My wife and I were interested in servicing our Whitfield Pellet Stove. Upon calling Master's I began to discuss the details with Mark who was very informative. He gave us up front pricing for labor and parts but took it a step further by providing support over the phone. After texting him photos of the stove he was able to troubleshoot the problem. Thank you Mark for providing top notch customer support. We will be coming back for all of our chimney and stove needs moving forward and be sure to recommend you to friends and family!
Greg B in Millersville
Customer Service
These guys are great! Not only are they knowledgable and professional but they are super nice and very respectful. They are a small team that works well together that takes great pride in their work. Mark came out and did a free inspection and assessment for us, told us our options, and broke it down for us. There was never any sales pressure. They are master craftsmen and the quality of their work shows. They deal with you honestly and fairly. I wish all trades imbued the same ethics and quality that Masters Chimney and Hearth do!
Anne Marie G in GREENBELT
Services
Exceptional! After several months of estimates for repair to the chimney and fireplace, some of which I still don't understand, I selected Masters. Mark was very patient and explained the entire process to me. He also was very informative about my options and provided me with a list of work they had done in my area. My chimney had missing mortar, cracked bricks, etc. it was a mess. His team was prompt, pleasant and professional. The team also provided me with pictures of the entire process and I must say that I am very pleased with the outcome. The chimney work and cleanup were perfect. I will highly recommend.
Tonie J in Bowie
Services
Exceptional quality! Phenomenal service! We had a new pellet stove installed (swapping out an old/inoperable wood stove). Masters Chimney and Hearth was not the least expensive option but you get what you pay for. In this case expertise, care, and quality! From the very beginning during the initial estimate Mark shared his thoughts and recommendations based on his experience. Domingo and his team (Malcom and Tristan) are true experts of their craft. They treated our home like their own. Their work was perfect and their cleanup was amazing! Highly recommend!
Jason H in Crofton
Installation
My experience with this company was amazing from start to finish. You can tell from start to finish the amount of attention to detail this company puts into their work. Mark & his team really cared about doing the very best work and it showed. I had to go out of town during the completion of my work, but they gave me daily reports of the work being done which made me feel at ease. All I can say is great work, and have earned my repeat business
marcus g in Bowie
Installation
Excellent customer service!! I knew nothing about gas fireplaces. Mark, Guy and team assisted me in getting my fireplace repaired and understanding how to maintain it. Masters Chimney and Hearth left me completely satisfied!
Monica S in Bowie
Services
I cannot say enough great things about the folks at Masters Chimney! Mark and Jeff were terrific to work with and went out of their way to get our inspections and repairs done in a timely manner to facilitate the sale of our home. The team that did the work were hard-working and efficient and did an outstanding job. I highly recommend Masters Chimney, they are great!
Liz P in Annapolis
Installation